Patient partners help shape the future of Niagara Health’s new HIS

Engaged and eager to contribute, these advocates are working alongside healthcare professionals on the HIS Implementation Committee to ensure the system is tailored to meet the needs of patients and caregivers alike.

Among the patient partners leading this charge is Barbara Smith, a retired educator with a rich background in business and technology, whose insights offer a unique perspective on how this new system will revolutionize the way healthcare is delivered at Niagara Health.

“I joined the Niagara Health Engagement Network in 2023 to learn more about Niagara Health services and contribute to meaningful change,” says Smith. Her desire to give back stems from her own experiences navigating the healthcare system, which inspired her to ensure that patient perspectives are heard and incorporated into important decisions.

After dedicating over 30 years to teaching business and information technology at Niagara College, Smith has a wealth of experience in understanding how technologies can enhance various sectors. Her career began at IBM Canada Ltd., where she educated businesses on integrating personal computers into their operations. This foundation set the stage for a lifelong commitment to leveraging technology for better outcomes, making Smith an invaluable asset to Niagara Health.

Navigating change together

As a member of the HIS Implementation Committee, Smith has stepped into a consultative role, attending monthly meetings with Niagara Health stakeholders responsible for data management and governance.

“The committee was a perfect match for my skills and interests,” she says. “I understand the monumental tasks involved in system changes and the importance of collaboration. This experience has allowed me to share insights that reflect both a patient’s needs and the operational challenges within healthcare.”

As go-live approaches, patient partners are crucial in providing valuable insights that shape the future of patient care. With their unique perspectives and experiences, they are helping to pave the way for a more connected, efficient and compassionate healthcare experience.

“One of the most exciting aspects of the new HIS is its potential to transform patient experiences,” says Smith. “I’m thrilled that my care team will have timely access to my medical records, including past visits.”

This streamlined access means patients won’t have to repeatedly recount their health histories, reducing stress and enhancing the efficiency of care.

The new system will also empower patients to take control of their health by providing access to their own records.

“It will allow me to share detailed information with other healthcare providers if needed,” Smith explains.

For Niagara Health, the benefits of the new system extend beyond individual patients. “With less manual paperwork, we’ll have more accurate and timely data,” Smith states. “This means healthcare professionals can make better clinical decisions, ultimately improving patient outcomes.”

A vision for the future

While change can be challenging, Smith views it as a necessary evolution for sustainability in healthcare.

“We have the advantage of learning from other hospitals that have successfully implemented similar systems,” she says. The HIS Implementation Committees cross-functional approach ensures that diverse perspectives are considered throughout the process.

“Every member represents a unique viewpoint and that diversity enriches our discussions. This collaborative spirit is essential for addressing the complexities of patient care in a rapidly evolving healthcare landscape.” 

Through her experience, Smith has gained a deeper understanding of the complexities involved in healthcare technology.

“Successful system implementations require highly-skilled, multi-disciplinary teams that share common goals. Niagara Health has this in place,” she says. “I’m confident that these changes will lead to a more efficient, patient-centered healthcare experience.”